At IDMA – Indian Digital Marketing Academy, we strive to provide high-quality online courses and ensure student satisfaction. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are processed.

By enrolling in our courses, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• Course Cancellation by IDMA: If a course is canceled by IDMA, you will receive a full refund of the course fee.

• Technical Issues: If you are unable to access the course due to technical issues on our end that cannot be resolved within a reasonable time, you may request a refund.

• Duplicate Payment: In case of accidental duplicate payments, the extra payment will be refunded upon verification.

2. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• If you change your mind or no longer wish to continue the course after enrollment.

• If you fail to meet the technical requirements (e.g., internet connection, device compatibility) needed to access the course.

• If you are removed from the course due to a violation of our Terms and Conditions or Code of Conduct.

• If you have accessed or downloaded a significant portion of the course content.

3. Refund Request Process

To request a refund, follow these steps:

1. Submit a Request: Send an email to [Insert Refund Request Email] within [Insert Number, e.g., 7 days] of your enrollment or payment date. Include the following details:

   • Your full name.

   • Course name and enrollment date.

   • Reason for the refund request.

   • Proof of payment (e.g., transaction ID).

2. Review and Approval: Our team will review your request and notify you of the decision within [Insert Number, e.g., 5-7 business days].

3. Refund Processing: If your request is approved, the refund will be processed within [Insert Number, e.g., 10-15 business days]. The refund will be credited to the original payment method used during enrollment.

4. Partial Refunds

In certain cases, a partial refund may be issued if:

• You have accessed a portion of the course content.

• A discount or promotional offer was applied to your enrollment.

The amount refunded will be calculated based on the unused portion of the course and any applicable administrative fees.

5. Refund Exceptions

• Live Sessions or Webinars: If you miss a live session or webinar, no refund will be provided. However, you may request access to the session recording (if available).

• Downloadable Resources: Once downloadable resources (e.g., PDFs, templates) are accessed, no refund will be issued.

6. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of our website or services constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

IDMA – Indian Digital Marketing Academy

Email: info@idma.in 

Phone: +91 99498 51113
Address: Sanathagar, Ameerpet, Bengaluru

Thank you for choosing IDMA for your digital marketing education. We are committed to providing you with a seamless learning experience and resolving any issues promptly and fairly.